Tier 2 Technical Support Specialist Job in Aberdeen
Job reference J17409

Tier 2 Technical Support Specialist

  Aberdeen Permanent
Our well established client based in Aberdeen is looking to recruit a Tier 2 Technical Support Specialist.

Good IT knowledge related to Software Installations, Maintenance, Operating Systems, Database Management and trouble-shooting are essential for the position. Maritime knowledge is a strong advantage, but the right mind set with both analytical and decision-making skills are essential for success.

Duties and Responsibilities:
T2 case analysis, consultation and escalation
Start Advanced investigation of escalated support issues
Support problem tracking in databases, servers and 3rd party systems
Maintain status and resolution records
Creating solution cases and suggesting preventative solutions to the Product Management Team
Suggest performance improvements for the products and services when needed
Involvement in customer and co-workers training in global scale
Assisting with the installations, and product/services support set-ups
Work closely and share new ideas with Development Team
Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed

Essential Requirements:
Maritime Navigation Services background
1-2 year IT studies including the Database and Operating Systems Management
Experience with Navigational Systems and Programs, database CRM systems or equivalent, Windows based platforms
Working experience in Technical Support environment
Excellent written and oral communication skills with an emphasis on effective communications with customers, team members and management
Strong multitasking and organisational skills with an ability to work unsupervised
Monitoring and following the procedures and suggesting implementations to raise the quality of the products and services

For this new and exciting opportunity, please apply now by sending your CV to phd@genesis-personnel.co.uk