Tier 1 Customer Service Advisors Job in Aberdeen
Job reference J20092

Tier 1 Customer Service Advisors

  Aberdeen Temporary
Our client based in Aberdeen is looking for 4x Customer Service Advisors based throughout Aberdeen City.

You will be required to assist in the smooth running of all functions pertaining to Customer Service teams, maintaining a consistently high level of customer care. This includes the efficient handling of face to face, telephone, electronic and mail enquiries and the accurate data input to dedicated software packages. As a Customer Service Advisor you will be supporting the digitisation of services and assisting customers in the transition from traditional channels of engagement over to digital.

Duties will include but are not limited too:
- Deliver efficient, effective and professional services to customers through face to face, telephone, written and electronic means of communication in accordance with relevant legislation and governance policy.
- Process financial services in accordance with appropriate financial regulations.
- Utilise appropriate ICT equipment and systems for the effective delivery of services, ensuring records are correctly and accurately updated.
- Contribute to and support the ongoing operational development of the Customer Service teams.

Previous experience in a customer facing role and use of standard IT packages (such as microsoft office) is required.

For more information or to apply for this role, please call us on 01779 476311 or email your CV to phd@genesis-personnel.co.uk today!