Service Helpdesk Agent Job in Aberdeen
Genesis Personnel, your specialist recruitment partner in Aberdeen
Job reference J15174

Service Helpdesk Agent

  Aberdeen Permanent
Due to an increasing workload our client based in Aberdeen has an urgent requirement for a Service Helpdesk Agent.

The emphasis is to provide a high-level of customer service to meet the needs of the business and to meet the objectives of the Managed Print Service department. The role involves working in a busy a lively office, which at times can be pressurized. The role is ideally suited for candidates with at least two years’ experience working within an IT helpdesk role with good technical and problem solving skills.

Duties will include;
• First line helpdesk support for our Managed Print customers.
• Prompt and efficient call handling with end user remote support.
• Management of all consumable & break fix incidents within a ticketing system.
• Working within Service Level Agreements thresholds.
• Emphasis on taking initiative whilst following procedures and working with systems and processes.
• Responsible for providing an extremely high level customer focused support.
• Responsible for working well in a team focused environment.
• Manage calls through to resolution or escalation if required.
• Administration tasks in support of the Managed Print model.

Applicants should have a knowledge and understanding of the following key applications:
• Office 2003/07/10/13/16.
• Microsoft Windows 7 & 10.
• Be familiar with server 2003/ 2008/ 2012 & 2016 environments.
• Use of ticketing system software.
• Printer configuration and installation.

To apply for this role send your most up to date CV to today!