Service Helpdesk Agent Job in Aberdeen
Genesis Personnel, your specialist recruitment partner in Aberdeen
Job reference J15413

Service Helpdesk Agent

  Aberdeen Permanent
We are currently recruiting for a Service Helpdesk Agent to join one of our clients based in Aberdeen. The purpose of the role is to provide a high level of customer service to meet the needs of the business. The role involves working in a busy and lively office, which at times can be pressurized.

Dimensions:
First line helpdesk support for customers
Prompt and efficient call handling with end user remote support
Management of all consumable & break fix incidents within a ticketing system
Working within Service Level Agreements (SLAs) thresholds
Emphasis on taking initiative whilst following procedures and working with systems and processes
Responsible for providing an extremely high level customer focused support
Responsible for working well in a team focused environment
Manage calls through to resolution or escalation if required

Knowledge:
Applicants should be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, even under pressure. A friendly and polite telephone manner, be able to work using own initiative and show attention to detail and should have a knowledge and understanding of the following key applications.
Office 2003/07/10/13/16
Microsoft Windows 7 and 10
Be familiar with server 2003/2008/2012 & 2016
Use of ticketing system software
Printer configuration and installation
Xerox knowledge desired
Printer configuration and installation
Xerox knowledge desirable

Duration Permanent
Location: Aberdeen

Interested candidates please apply now by sending your CV to phd@genesis-personnel.co.uk now or for further information please contact Helen McSharry on 01224 565010 for further information.